Terms and Conditions
General Terms and Conditions
1. BENUARTS S.A (also “we” “us”) website(s) (our “Site”, Website”) and related services are made available to you in accordance with the following Terms and Conditions, and any other rules posted on our Site (collectively, the “Terms of Service” or “T.O.S”). Please read the T.O.S carefully before using our site, our services and before placing any orders on www.benuarts.com. The access to and use of our web site, our services, as well as the purchase of products on www.benuarts.com are based on the assumption that these T.O.S have been read, understood and accepted by you.
2. BENUARTS S.A may amend or simply update all or part of these TOS. Any amendment or update to the TOS shall be posted on the Home Page of www.benuarts.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated TOS. If you do not agree to all or part of BENUARTS General Terms and Conditions of Use, please do not use our web site.
3. This website is managed and maintained by BENUARTS S.A. The products purchased on www.benuarts.com are sold directly by BENUARTS S.A WHOLESALE OF INTERIOR DECORATION ITEMS, which has its registered office in 157, CHARILAOU TRIKOUPI STREET, NEA ERYTHRAIA, 14564, GREECE and TIN number: 802232865 .
4. The following Terms and Conditions together with the Privacy Policy govern our site, our services and the offer and sale of products on our website. If you need any additional assistance or information (not provided herein) on orders, shipping, refunds and returning products purchased on BENUARTS S.A. as well as and other general information on the services provided by BENUARTS S.A. please send an email to the following address info@benuarts.com
5. Intellectual Property Rights
5.1 BENUARTS S.A. contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material posted on www.benuarts.com in any format, including menus, web pages, graphics, colours, schemes, tools, fonts, design of the web site, diagrams, layouts, methods, processes, functions and software which are part of www.benuarts.com, are protected as BENUARTS S.A. intellectual property rights and of the relevant right-holders.
5.2 The reproduction, wholly or in part, in any form whatsoever, of www.benuarts.com and of its contents is not allowed without BENUARTS S.A. written consent. BENUARTS S.A. has the exclusive right to authorize or prohibit any reproduction of its Site and its contents. As far as the use of www.benuarts.com is concerned, you are only authorized to display the web site and its contents. You are also authorized to surf on the web site for the lawful use of www.benuarts.com and its contents. You are not authorized to reproduce by any means or in any form, in whole and in part, www.benuarts.com and its contents.
5.3 Any reproduction must be authorized from time to time by BENUARTS S.A., if applicable and necessary, by the authors of the work posted on our web site. Such reproductions shall be carried out for lawful purposes and in compliance with copyright and the other intellectual property rights of BENUARTS S.A. and of the authors of the works posted on the web site.
5.4 You undertake to comply with the copyright of the authors who chose to publish their work on BENUARTS S.A. or have cooperated with us in the creation of new expressive and artistic works which are intended for publication, not exclusively on the web site, or which are an integral part of the web site. In any event, you are not authorized to use, in any manner or form whatsoever, the contents of the web site or any single work protected by copyright or any other intellectual property right.
6. BENUARTS S.A. is the exclusive owner of the logo “BENU” and the domain name “BENUARTS.com”. All of the other signs which are used for distinguishing the products sold on www.benuarts.com posted on the web site are trademarks or of the respective owners and are used on our Site only for the purpose of distinguishing, describing and advertising the products sold on www.benuarts.com and all of the other owners of registered trademarks are entitled to the exclusive use of the trademarks respectively owned. You are not authorized to use such trademarks for distinguishing products or services, without the consent of BENUARTS S.A. and of any other owner of the trademarks posted on the web site.
7. Links to other Web Sites
7.1 BENUARTS S.A. contains links to other web sites which are in no way connected to www.benuarts.com BENUARTS S.A does not control or monitor such third party web sites or their contents and shall not be held liable for the contents of such sites and/or for the rules adopted by them.
7.2 When you access these web sites through the links provided on www.benuarts.com please read carefully their terms and conditions of use and their privacy policies. Our General Terms and Conditions and Privacy Policy do not apply to the web sites of third parties.
7.3 When BENUARTS S.A provides links to other websites, does not recommend to its users to access these websites and it does not provide any guarantees of their web content or to services and products supplied and sold by these web sites to Internet users.
8. Disclaimers on Content
8.1 BENUARTS S.A has made all efforts to ensure that the content of the Site is accurate and does not contain any incorrect out-of-date information.
8.2 However, BENUARTS S.A cannot be held liable for the accuracy and completeness of the content posted by BENUARTS S.A on its web site, except for its liability for tort and gross negligence and as otherwise provided for by the law.
8.3 Moreover, BENUARTS S.A cannot guarantee that the web site will operate continuously, without any interruptions or discontinuity due to updating the web site or other malfunctions such as viruses.
8.4 BENUARTS S.A has adopted adequate technical and organizational security measures to protect services on www.benuarts.com, integrity of traffic data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of www.benuarts.com, and to avoid unauthorized or unlawful access to such data and information.
9. Registration
It is not obligatory to register to our site in order to use our services (including the purchase of products) or features made available to you. However, if you wish to register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@benuarts.com . We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account.
Please refer to our Privacy Policy for information about how we use your data.
10. BENUARTS S.A offers products for sale on www.benuarts.com which are available exclusively to its end users (also”you”). These TOS also regulate the offer, transmission and acceptance of purchase orders relating to products on www.benuarts.com between you and BENUARTS S.A . The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on BENUARTS S.A through links, banners or other hypertext links. Under no circumstances shall BENUARTS S.A be deemed liable for the supply of services provided by third parties.
11. How to execute a contract with BENUARTS S.A
11.1 To place an order for the purchase of one or more products on www.benuarts.com fill out the online order form and send it electronically to BENUARTS S.A following the relevant instructions.
11.2 The order form contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products.
11.3 An order shaII be deemed submitted when BENU receives your order form electronically and the order information has been verified as correct.
11.4 You may access your order form by clicking here: www.benuarts.com/cart/
11.5 Once your order form has been submitted, BENUARTS S.A will process your order. Upon submission of an order form, BENUARTS S.A shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form.
11.6 BENUARTS S.A may not process orders that are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that BENUARTS S.A has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.benuarts.com are no longer available at the time of your last access or once BENUARTS S.A has received your order form we shall inform you of the unavailability of the ordered products within 7 days from the day after BENUARTS S.A has received your order. If the order has been sent and the price has been paid for items that are no longer available, BENUARTS S.A will refund the amount paid for those items within 10 days from the day that the said price has been paid.
12. Guarantees and product price indication
12.1 On BENUARTS S.A we offer for sale a collection of exquisite high quality products made by communities or artisans from all over the world.
12.2 As an e-commerce site, our collection reflects our passion for positive social change. Made by local artisans, from sustainable and recycled materials, the products we highlight stand out for their unique and impactful purpose. BENUARTS S.A does not sell second-hand products or, flawed products. However given that some of our products are created with old traditional hand crafting techniques with natural, recycled or sustainable materials, each product may be not exactly correspond in terms of image and colors, as it appears on our website, without this being considered as a defective product.
12.3 BENUARTS S.A. reserves the right to adjust prices without prior notice. Please check the final sales price before sending the relevant order form.
12.4 All products sold by BENUARTS S.A. are accompanied by an attached identification label bearing the logo and description of the company’s activity. When testing the products, do not remove the label until you have verified that you have received the product you have actually ordered.
13. Payments
13.1Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
13.2 BENUARTS SA uses the Stripe platform which includes the following payment methods: Mastercard, Visa, American Express, Apple Pay, Google Pay, Klarna, etc. Paypal: Easily make online purchases without having to enter your credit card details on the website. To register for a Paypal account, visit www.paypal.com. The total amount will be charged to your card when the order is shipped.
13.3. On BENUARTS S.A, every purchase is made with maximum security thanks to the use of widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions such as PCI DSS. .
13.4. In the case of payment by credit/debit card, all details will be sent by encrypted protocol to banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by BENUARTS S.A except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
14. Shipping and Delivery of the Products
Delivery in Greece by registered mail (ACS) is expected by the 3rd working day for orders placed by 12:00 midnight and delivery abroad is expected by the indicated working day(s) depending on the location for orders placed by 12:00 midnight. Working days are Monday to Friday. Orders are shipped from Athens. Delivery charges are flat rate and there are no additional charges. ( Except in cases where you have given the wrong delivery address or the courier cannot find a recipient, in which case you will be charged extra ).
15. Cancellation of Order. Exchanges and Returns of Products
You have the right to cancel your contract with BENUARTS S.A. for products purchased from our website by informing us in writing by e-mail to info@benuarts.com within 24 hours. In this case, you will receive a full refund of the product price.
16. Return of incorrect items.
BENUARTS S.A. products are manufactured using traditional techniques with natural, recycled or sustainable materials. Each product undergoes a thorough inspection before shipment. Therefore, no product returns are made except for a product received due to our error. In this case only, a refund will be made
17. Refund Procedures
Refunds will be processed using the original payment method, and the value date will match the date of the original debit, ensuring no interest losses. PayPal refunds will be credited to your PayPal account immediately; timing for the associated credit card reimbursement depends on the issuing bank.
18. Governing Law
These Terms of Service, along with all policies and procedures, are governed by Greek law, with exclusive jurisdiction granted to the courts of Athens, Greece. When you access and use www.benuarts.com, our Privacy Policy applies. Please read it carefully. The Privacy Policy explains how we collect and use personal information, such as when you place orders, create an account, or subscribe to services like newsletters. Your personal data may be shared with third parties for order processing, shipping, and fraud prevention, but never for third-party marketing without your express consent.